A Comparative Study on User Satisfaction with the Management of Library Services in Three Academic Libraries in Benue State-Nigeria

Author(s): Bua Felix Terhile, Yawe A. Anthanisus

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Abstract: This study sought to compare user-satisfaction with services in three academic libraries in Benue State, Nigeria. A sample of 500 registered library users was randomly selected for the study. Instrument for data collection was a 25 item questionnaire. A research question and hypothesis was tested using one-way analysis of variance and Fisher's protected t-test analysis at 0.05 alpha levels. The findings of the study revealed that; type of institutions was a function of user satisfaction with library service and those users of Federal University of Agriculture library Makurdi were significantly more satisfied with their library services than users of Benue State University and College of Education Katsina-Ala libraries. The study recommends that academic libraries should store information materials in the right quantity and quality and they should be properly organized to meet the needs of clientele.

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