The Role of Managers’ Workplace Spirituality in Kenyan Banks: A Case Study

Fred Areba

Abstract


Purpose: The purpose of this qualitative single case study was to explore the role of managers’ workplace spirituality in mitigating fraud and unethical behavior in the Kenyan banks.

Design/Methodology/Approach: Data sources for this qualitative single case study involved an online questionnaire for 19 participants, 15 interviews with six senior level managers, seven middle level managers, and two subordinate staff members. The study used a convenience sampling to select current and former employees of the Kenyan banks and employed inductive thematic analysis to analyze the collected data. The third source of data was one focus group comprised of three senior level managers and three middle level managers.

Findings: Three common themes were identified and indicated that: managers’ workplace spirituality plays an important role in mitigating fraud and unethical behavior in the Kenyan banks, and managers’ workplace spirituality has promoted good ethics in the Kenyan banks. The finding from this research study shows that managers’ workplace spirituality is essential in mitigating fraud and unethical behavior in the Kenyan banks.

Practical Implications: Hiring and promoting individuals who display spirituality outside work as defined by the participants in this work may increase organizational ethical behavior through corporate culture.

Originality/Value: The significance of this work can be broadly summarized that organizational leaders in banks should align their mission, operation, and practices with workplace spirituality as defined in this study if their goal is to maintain high business ethics and avoid corporate scandals.

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